Privacy StatementLast Updated: September 2006
Dillard Partners, LLC recognizes the importance of protecting the privacy of all information provided by users of our web sites, registrants for our workshops, recipients of our e-mail newsletters and all other customers of our solution-based services. We created this policy with a fundamental respect for our customers' right to privacy and to guide our relationships with our customers. This Privacy Statement discloses the privacy practices for Dillard Partners, LLC.
INFORMATION COLLECTION AND USE
Dillard Partners, LLC collects information from our website users, subscribers and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better customer service.
Registration
When requesting information or signing up for certain selected services (such as monthly email newsletter subscriptions), users must first register. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. We also may collect demographic information (such as job title and company information). We use aggregate demographic information about our audience to either improve our service or to enhance our targeted marketing efforts.
E-mail Newsletters
If users wish to subscribe to our e-mail newsletters, we ask for contact information (such as name and e-mail address) and demographic information (such as job title and company name). We use this information in the same manner as we use contact information in the registration process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter.
Communications with Us
We have features where our customers can submit information to us. Where such submissions include requests for consultation, support or information, we may forward them to one of our channel partners, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.
Communications from Us: Emails, Solution Updates, and/or Special Offers
In order to best serve our customers, we may send updates that contain important information about our products and services. For example, we send new customers or subscribers a welcoming message. We may also communicate with a customer to provide requested services and for account-related issues via e-mail, phone or regular mail. In addition to such service and product-essential messages, we offer our customers the option to receive information about our company, related products, services and special deals. Users, however, can choose not to receive these communications from us.
Automatic Data Collection
We also use an email delivery and marketing company to send emails (including newsletters) for which you have registered (or otherwise agreed to receive). Web beacons and cookies may be used in such email messages to help us measure the effectiveness of our advertising and how customers use our web sites and other products and services.
For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our web sites. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.
We may combine demographic information supplied by a customer at registration with web site usage data to provide general profiles, in aggregate non-personally identifiable form, about our customers and their preferences in the content of the site and advertising. We may share this composite information with our advertisers and business affiliates to help them better understand our services.
WITH WHOM YOUR INFORMATION IS SHARED
When we have co-branded, customized, private label, "powered by" or sponsored products and services, or when we join with other parties (such as our solution or channel partners) to provide specific solution-based services, then we may share (provide and receive) personal information with such third party, subject to the customer's preferences. These sponsors will use the information according to their own privacy policies, and we urge participants to read those policies and be aware of their privacy practices before registering.
Other than as set forth above, we do not share personally identifiable information with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential. Also, any entities into which our company may be merged, or entities to which any of our assets, products, sites or operations may be transferred, will be able to use personal information. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.
We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.
SECURITY
We use reasonable precautions to protect our customers' personal information and to store it securely. In addition, access to all of our customers' information is restricted. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
LINKS
Our web sites contain links to other sites. Dillard Partners, LLC is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
NOTIFICATION and CHANGES
If we change our Privacy Statement, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it.